Privacy policy

This policy explains what information may be collected when you use the Urology Solutions website, why it is needed and the choices you have about how it is used. It applies to this website and the appointment enquiries submitted through it.

Information we collect

We collect information that you choose to provide when you request an appointment or contact the practice. This can include your name, date of birth, email address, phone number, preferred clinic, preferred date and time, reason for your visit, referral details, comments and preferred contact method.

We may also receive information when you contact the practice by phone, WhatsApp or email after following a link from this website. Please do not submit urgent or emergency medical information through the online appointment form.

How we use your information

Information submitted through the appointment form may be used to:

• Review and respond to your appointment request.
• Confirm a suitable clinic location, date and time.
• Contact you using the method you selected.
• Prepare for your enquiry and coordinate follow-up communication.
• Maintain accurate administrative and clinical enquiry records.
• Protect the security and reliable operation of the website.

Appointment enquiries and health information

Appointment requests are stored in the practice system so the team can review and manage them. Appointment-related emails may be sent to the practice and to the address you provide where needed for follow-up. We only ask for the information needed to arrange and respond to your enquiry.

The form is not an emergency service and submitting it does not confirm an appointment. The practice will contact you to confirm availability and next steps.

When information may be shared

We do not sell personal information. Information may be shared with trusted service providers who help operate the website, store appointment records, send appointment emails or provide website analytics. These providers are expected to protect information and use it only for the service they provide.

Information may also be disclosed where required to comply with a legal obligation, protect the rights and safety of the practice or another person, or respond to a lawful request.

Cookies and local storage

This website uses a small local-storage preference to remember when you have dismissed the cookie notice. This preference helps avoid showing the same notice every time you return. You can clear it by deleting site data in your browser settings.

Website analytics

In production, the website uses Vercel Analytics to understand general website usage and improve the experience. Analytics is used for site performance and aggregate usage insights; it is not used to sell your personal information.

External links

The website links to services such as WhatsApp, Google Maps and social media platforms. When you follow one of these links, that service processes information according to its own privacy policy and terms. Review those policies before sharing information there.

Security and retention

We use reasonable technical and organisational measures to protect information from unauthorised access, loss or misuse. Information is kept only for as long as it is needed to respond to your enquiry, provide related care, meet administrative requirements or comply with applicable obligations.

Your choices

You can choose not to submit an online appointment request and contact the practice by phone or WhatsApp instead. You can also ask what information we hold about an enquiry, request a correction or ask a question about how it has been used, subject to applicable legal and clinical record requirements.

Changes to this policy

We may update this policy when the website, appointment process or applicable requirements change. The latest version will be posted on this page with the date it was last updated.

Contact

If you have a privacy question or want to discuss information you have shared with the practice, please use the Contact & appointments page.

Last updated: 27 September 2026